Online Q&A Services For A California Based Digital Learning Platform

Client Overview Client Overview

The client is one of the leading digital learning platforms, established in 2002 and is headquartered in Mountain View, California. It provides a diverse range of online courses and degrees for students and employees. Due to technological advancements in the e-learning industry, it offers personalized, ingenious, and absorbing adaptive learning solutions and tools for intuitive learning experiences. These solutions enhance learners' engagement, along with improved communication between educators and learners.

Androlabs case study

Problem Problem

During our initial collaboration with the client, we came across some issues from learner's feedback associated with the quality of solutions we delivered. After our in-depth analysis, we came across the reason behind the below 4-star ratings from 5 as we consider 5-star ratings the best. Our experts were unable to meet the client's quality expectations due to our commitment to volume delivery of questions.

Challenge Business situation

We collaborated with the client to give online Q&A services for numerous subjects for K 12. Our team was expected to serve the right solutions to conformity questions for learners with their platform. Every Q&A expert is provided with an ID to meet the students' demands efficiently. The different subjects include science, math, English, social science, economics, finance, accountancy, business studies, and history.

Solution Solution

During our feedback analysis, we recognized the reason behind the negative response from learners. Our subject matter experts (SMEs) tried solving the maximum number of questions; therefore, they provided short solutions. We thoroughly analyzed our delivered solutions and found that the quality was not up to the mark due to commitment to quantity delivery. Taking into account, we decided to hire more talent to serve our client efficiently. All of the employees were given training on the platform. Now that we had resources; therefore, each educator only solved half the client's questions. As the educators had time; therefore, they resolved every question in a detailed manner. Finally, we successfully resolved the query, and now almost 98% of the questions solved by our educators are receiving five stars.

Conclusion Key results achieved/ benefits of the Project

We delivered high-quality, accurate, and smart learning solutions to our clients, which improved our accurate services to various clients in the e-learning industry. At the same time, it is worth mentioning that we have met the standards of the client. Every learner is satisfied. To date, we have solved 60000 questions.

Conclusion Customer review after the project delivery

It's our pleasure that we asked relied on to complete the work on our behalf. We received the task right on time.

- Project manager, Marketing Team, A Top American Educational Publisher

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